Services 01
Assistants that answer from your own documents.
For support teams, sales teams and anyone who spends the day looking things up.
In plain terms
An assistant is a system that reads your documents, your tickets and your product data and answers questions or drafts replies from them. It does not invent. Every answer is checked against rules before a person sees it, and it says when it does not know. It lives inside the tools your team already uses, so nobody learns a new one.
AI assistants
How it fits together
- Your dataDocuments, tables and events, where they already live.
- RetrievalFinds the few things the model should see.
- ModelAnswers or drafts, within limits we set.
- ChecksEvery answer tested before anyone sees it.
- Your productDelivered inside the tools your team uses.
- FeedbackWhat people correct goes back into the system.
What you receive
- Phase 1
An assessment of which questions it can answer well and which it should refuse.
- Phase 2
A prototype on your real documents, with an evaluation set your team writes.
- Phase 3
A production system with retrieval, checks, monitoring and a runbook.
- Phase 4
A monthly report on what it answered and what it got wrong.
Related work
Systems we have shipped.
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