Services 02
Workflows that read, decide and act.
For the work that arrives as email, forms and messages and has to end up in a system.
In plain terms
Most office work is the same three steps: read something, decide something, put it somewhere. An automation does those steps with a model, inside the tools you already run, and hands the case to a person whenever the decision is not clear. You see every action it took and can undo any of them.
Workflow automation
How it fits together
- TriggerAn email, a form, a message, a file.
- ReadThe model extracts what the case is about.
- DecideRules and the model agree on the next step.
- ReviewA person sees the unclear cases.
- ActThe record is created in your system.
- LogEvery step written down and reversible.
What you receive
- Phase 1
A map of the workflow with the steps a model can take and the ones a person keeps.
- Phase 2
A prototype running on last month's real cases, scored against what your team did.
- Phase 3
A production system connected to your tools, with review queues and a log.
- Phase 4
A monthly report on volume, exceptions and time saved.
Related work
Systems we have shipped.
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